The Opportunity:

This role will lead UX design, be a tireless advocate of the customer, influence vision and implementation of new features, and act in an advisory role for cross-functional teams and groups throughout the organization. The ideal candidate designs current and future user experiences for our eCommerce channels that meet long- and near-term business goals and user needs (e.g. KPI's and user success metrics). These will be in support of the organizational roadmap while effectively collaborating with managers, product managers, engineers, and researchers. The User Experience Designer is responsible for maintaining the user experience design vision that optimizes the website experience by addressing customer friction points, reviewing, and prioritizing voice of the customer feedback, developing best-in-class eCommerce experiences, and iterates design via continuous testing of hypotheses and value propositions.

 

Responsibilities:

• Champion user experience design throughout the organization and contributes to making it an essential process for improvement and innovation
• Serve as a subject matter expert and thought leader on user experience design
• Contribute to the early stages of the design process, from research through concepting, prototyping, and building, but also supporting the later stages of feature development to ensure integrity of design principles
• Effectively apply consumer insights to a variety of digital solutions including but not limited to: journey maps, UI flows, and storytelling deliverables
• Use and be an advocate for the human-centered design process, as well as act as a design generalist
• Work through design problems from beginning to end: conceptualizes new features, designs storyboards, workflows, interactions, wireframes, high fidelity mockups, and design standards based on business goals and user research
• Utilize A/B testing tools to support the research and validation of consumer hypotheses and value propositions across multiple projects and new features

 

Qualifications:

• 5+ years of digital eCommerce product or service design experience
• 3+ years of hands-on user interface or interaction design with human-centered design approaches, methods and tools to solve complex problems
• Ability to communicate and translate of UX insights/strategies into astute design layouts and systems, strong understanding of sound design principles
• Comfortable as a design generalist with a diverse toolkit to understand, build and communicate an end-to-end- experience (eg Low-fidelity sketching, user journey, mapping, wireframes, prototyping, service blueprinting, creating experience or design principles)
• Proficient in in common design tools such as, but not limited to: UXPin, Axure, Abstract, InVision Studio, Sketch, Figma, Adobe CC and business support applications including JIRA and Confluence
• Ability to read, write and interpret business and technical documents
• Extensive knowledge of eCommerce technologies, including eCommerce platform capabilities, complementary website tools, and A/B testing tools.
• BA/BS in Design, preferably in UX related fields of HCI, Industrial Design, Product Design, Architecture or Graphic Design

 

Personal Characteristics:

• Proven passion for customers and getting it right for them
• Innovative thinker who balances creativity with driving business results
• Strong collaborator who embraces change, designs with curiosity and empathy, and brings a positive, optimistic mindset to the team of project managers, product managers, business leaders, brand marketing and design
• Tolerance for ambiguity and superpower for translating it into organized and clear steps
• Comfortable discussing and facilitating discussions with colleagues and senior leadership
• Possesses proven organizational skills with attention to detail and the ability to prioritize and manage competing demands

 

Location: Sacramento, CA or Walnut Creek, CA / Remote for the right candidate

Compensation: $85,000 - $125,000 annually

Benefits: access to health benefits + 401K + 3 weeks annual paid time off

The Opportunity:

The Associate Merchandise Manager will stay current on product trends, competition and partner landscape to seize opportunities and manage risk. They will work closely with the Product Content team to drive the creation of compelling Product, Brand and Collection content and continuously improve customer experience; will collaborate with the Marketing team to develop and execute effective and on-brand promotion strategy to drive business results; will support Sales Team and Ops team as needed to facilitate the resolutions of operational or logistical issues with our brand partners.

 

Responsibilities:

Vendor Recruitment and Management

·       Recruit, lead negotiation process and onboard new vendors to meet weekly, monthly, quarterly and yearly financial sales and gross margin plans, at the direction of the department manager

·       Evaluate Vendor Brand performance and re-negotiate Contract terms as needed (Discounts, allowances, rebates and Co-Op $)

·       Monitor financial performance and terms to grow revenue and improve vendor performance for assigned vendors to meet or exceed sales and margin targets

·       Negotiate vendor participation to promotional events and any other marketing channels

·       Be the point person for internal customers (CS, Sales Team, Marketing, Operations, etc.) to verify product data, follow up on issues, and field questions relating to shipping, customer service, operations, invoicing, etc. for assigned Vendor Brands

·       Process and update vendor and vendor brand information and document updates into NetSuite/PIM for assigned Vendor Brands

·       Help Merchant team deliver on monthly, quarterly and annual priorities

Product Assortment and Management

·       Develop compelling assortment that are up-to-date, brand-aligned, and well curated for assigned Vendor Brands

·       Coordinate and inform vendor and product assortment updates to assigned Vendor Brands

·       Analyze and drive business on a weekly, monthly and quarterly basis to meet and exceed plans for assigned Vendor Brands

·       Drive the creation of accurate and helpful product content for assigned Vendor Brands’ product detail pages in partnership with Product Publishing and Product Data Specialist

Marketing and Website Experience

·       Verify execution of vendor promotions and site-specific marketing at the direction of the Director of Merchandising

·       Support and coordinate the Marketing and Site Merchandising of exclusive events, product launches and limited releases (Lumens exclusives)

·       Partner with the Marketing team to build engaging product landing pages, category pages and home pages

·       Gain knowledge of customers, competitors, partners, and industry

Qualifications: 

• 3+ years of Buying and/or Merchandising experience in an e-commerce or multi-channel specialty retailer
• 1+ years’ experience in vendor management
• Experience planning, assigning and prioritizing time-sensitive projects
• Proven record of meeting or exceeding financial targets
• Bachelor's degree in Marketing, Business, or related field preferred

 

Key Performance Metrics:

• Meet agreed upon assigned Vendor Brands and Category revenue, gross margin, and EBITDA targets
• Exemplify our Core Values

 

Location: Hybrid schedule - Sacramento, CA / Walnut Creek, CA / Remote for the right candidate
Compensation: $64,500 + bonus
Benefits: access to health benefits + 401k + 3 weeks annual paid time off
Travel: travel to Sacramento campus required 1-2 times per month

The Opportunity:

The Customer Service Representative will assist clients with their orders. This includes inquiries about order status, shipping information, product details, damages, and returns. The role also communicates directly with our vendors and inside sales team regarding all aspects of clients’ orders.  Shifts for this role are Monday- Friday between the hours of 6am-5pm and Saturday 7am- 3:30pm.  Benefits include 15 days of PTO, Holidays, and Sick days. 

 Lumens distinguishes itself by having the best sales and service team in the space. So, the ideal candidate is a proven winner and can establish themselves as a leader with the current team of strong performers. This candidate has a proven track record of providing superior customer service, great attention to detail, has a strong work ethic and lead from the front mentality.  

Responsibilities:

• Fulfill customer inquiries via phone/email such as inventory/stock levels, order status, claims/returns, product details, and assembly issues
• Enter orders for customers, including billing info
• Work with inside sales team on existing and new orders, shipping quotes, returns, and other customer issues
• Communicate with vendors about lead times, back orders, product details, claims/returns/credits
• Other projects and tasks as needed
• Enter drop ship orders on vendor’s websites
• Use shipper software such as UPS Quantum View, and World ship  

Qualifications:

• BA/BS or at least 2 years of relevant high-end retail or customer service experience
• Home Furnishings, Lighting and/or Design Experience a Plus
• Proven record for being self-driven, fast learning, and resourceful
• Ability to successfully manage several details at once
• Command of Windows, MS Office, multiple web browsers
• Ability to quickly learn new computer systems/programs 

Key Performance Metrics:

• Ability to keep pace in fast growing company
• Attention to detail
• Complete all tasks in a thorough and time efficient manner
• Comfortable on the phone
• Comfortable multi-tasking across multiple software applications
• Self-Driven with Strong Work Ethic
• Highly organized
• Professional demeanor on the phone and email to vendors and customers
• Friendly, yet persuasive communication approach
• Knowledge of logistics
• Moderately physical in that the activities performed are of an administrative nature
• Occasionally be required to lift up to 25 pounds
• The noise level exposure is moderate in that it functions in an open office setting with computers and printers with light traffic

 

Location: Onsite - Sacramento, CA
Compensation: $16/hr - $18/hr
Benefits: access to health benefits + 401K + 3 weeks annual paid time off

The Opportunity:

Lumens is looking for someone to take on a transformative role as our Director of Sales. This is an exceptional opportunity to lead and build a world class sales team, working in close partnership with our VP of Sales. In the next few years, we aim to double the size of our team and this person will play a pivotal role in achieving this goal. The individuals reporting directly to this position would consist of sales managers within the business development, sales operations, and consumer sales teams.

Joining our growing and entrepreneurial environment, you’ll have a chance to make a meaningful impact on our sales team’s success, while also becoming the driving force behind our proactive B2B relationship sales approach. As the Director of Sales, this person will continue our journey towards becoming the #1 destination for design in the US. Their expertise and dedication will ensure that all advanced sales strategies are skillfully executed at every level, from sales management to lead to representative. With a focus on onboarding, training, and coaching—the Director of Sales will empower our team to deliver exceptional results and drive our business to new heights.

 

Responsibilities:

• Execution of quarterly goals across sales department 
• Build training and coaching plans for all levels in the sales organization
• Organize sales trainings at the manager and sales team levels to enhance the team’s selling skills, product knowledge, and industry expertise
• Develop and implement long term strategies and best practices to drive the future of B2B customer relationships 
• Partner cross-functionally with Business intelligence, Merchandising, Product and Marketing to develop and mature the end-to-end customer journey 
• Lead teams through pipeline creation, customer conversion and customer retention 
• Drive operational excellence in the day-to-day management of the business including pipeline development, training, certifications, hiring, performance management, collaboration, teamwork, and best practice sharing 
• Be the voice and champion of the customer from sales back to the overall business 
• Stay updated on industry best practices and sales trends to keep the sales team competitive and informed
• Aid in the hiring, onboarding, and continuous training of new members of the sales organization 

Qualifications:

• 7+ years of telephonic sales experience in a B2B environment 
• Experience managing large inside sales teams in a call center environment
• Experience in a B2B sales environment is preferred
• Experience in the eCommerce or retail industry and a knowledge or retail trends preferred
• Excellent leadership, communication, interpersonal and customer service skills 
• In-depth knowledge of selling strategies and methods, as well as employee motivation techniques
• Strong working knowledge in relationship management and sales operations
• Demonstrated history in developing and implementing sales training programs
• A track record of meeting or exceeding sales targets and driving revenue growth
• High-level proficiency with Microsoft Office and Sales CRM utilization 

 

The Company:

Lumens is Enlightened by Design. We’re excited by design, too. We travel the world to find everything from authentic and iconic pieces, to the latest in contemporary interior décor, all sourced from global design brands, including exclusive pieces you won’t find anywhere else. And we’re always looking for fellow design enthusiasts to join our team.

Lumens.com launched in 2004 with one goal in mind: to be the best place to shop for lighting, fans, furniture, and accessories for people who love modern design. Since then, Lumens has become an established ecommerce pioneer and leader in lighting and mid-market and luxury home goods, offering a best-in-class customer experience with a service team composed of American Lighting Association-certified lighting and design enthusiasts serving trade professional, residential and commercial customers.

Today, Lumens is an innovative company at the forefront of good design, poised for growth with the backing of Design Holding and strategic links to world-renowned design brands Flos, Louis Poulsen, B&B Italia, Maxalto, Menu, by Lassen, Azucena and Arclinea. We’re looking for top talent with a shared vision around bringing the world’s best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company. We are obsessed with our customers, play to win and believe in a great today and even better tomorrow. We are enlightened by design, and the future is bright at Lumens.

 

 

Location: Hybrid: Sacramento, CA / Walnut Creek, CA
Compensation: $135,000 - $150,000 base + $30,000 – $50,000 bonus
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

The Opportunity:

Generating sales helps our business grow, and you will help us achieve continued growth by providing an exceptional luxury customer journey to drive sales. As an Inside Sales Representative you are consulting new and existing customers via inbound calls, chats and emails that are driven by our promotion communications. For many of our customers, you are the first impression of our Company. A successful Inside Sales Representative is ambitious, goal-oriented and has the ability to multitask. Excellent time management and self-discipline are a must.   Our Consumer Sales Representatives are strong listeners who assist with creating personalized solutions for customers over the phone. They are happy to help and go above and beyond to meet the needs of our customers. They are go-getters, deal makers and overachievers who always remain open-minded, coachable and team oriented.

 

Responsibilities:

Sales Responsibilities

1. Receives inbound calls, including transferred sales leads and calls, from current and potential customers
2. Receives inbound chats, including transferred sales chats, from current and potential customers
3. Places outbound calls for follow up on existing proposals and leads
4. Responds to sales lead emails and creates proposals for later follow up
5. Closely manages sales pipeline and follows up regularly to optimize close rate
6. Confidently answers wide range of product questions
7. Understands pricing policies to determine appropriate discount levels 
8. Stays informed of upcoming and current promotions
9. Attends weekly training sessions to build product knowledge and vendor awareness

  Service Responsibilities

1. Identifies and transfers Trade prospects and customers in accordance with protocol
2. Understands cancellation, return and replacement procedures/protocol 
3. Understands and answers questions about logistics and company policies 
4. Performs basic account maintenance as needed 

Qualifications:

• Minimum two years of applicable sales experience
• Lighting knowledge is preferred
• Experience with CRM systems (NetSuite, Salesforce, etc.) 
• Understanding of Microsoft Office (Word, Excel, Outlook, etc.)
• Excellent interpersonal, written, and oral communication skills
• Ability to multi-task, set priorities and manage time effectively
• Able to effectively manage multiple priorities and adapt to change within a fast-paced call center environment
• Must possess and be able to demonstrate strong influencing and closing skills in accordance to our Customer First Luxury Selling Journey
• Professional and friendly attitude with the ability to quickly develop rapport with customers, colleagues
• Strong work ethic, welcomes challenges
• Ability to adapt in fast-paced and growing company
• Excellent listening skills and the ability to ask questions, understand concerns, and overcome objections 

 

Key Performance Metrics: 

• Monthly Sales Quota
• Minimum targeted close ratio on inbound call/chat opportunities

 

Location: Sacramento, CA / Remote for the right candidate
Compensation: $40,000 – $60,000 (base + bonus)
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

The Opportunity:

Lumens is expanding its foundational go-to-market team for its B2B business that sells to the trade (interior designers, architects, contractors, etc.). We are looking for a dynamic and enthusiastic enrollment agent to help us grow our B2B segment. This individual will play a crucial role in increasing the pipeline of new sales opportunities among the Architect and Designer (A&D) community.

The Enrollment Agent will help grow our B2B channel by signing up new trade accounts and energizing the newly-enrolled trade partners to maximize their value. The primary means of engagement will be via outbound phone calls with email and text follow-ups. Lumens is looking for someone who can efficiently develop great relationships with prospects and customers through those channels. 

Responsibilities:

• Tasked with speaking to every new lead that comes into our program
• Make 75+ outbound calls a day to build client base
• Verify lead or account is eligible for trade partnership
• Probe inactive or new accounts to determine where they are purchasing, what pricing they are getting, and how we can earn their business
• Respectfully communicates with the department supervisors, other enrollment agents, and Trade Account Managers
• Work with Account Managers, introducing qualified and interested clients for the Trade Account Manager to engage with
• Handles customers with care, empathy, and sincerity regarding their issues
• Performs other duties as assigned by management
• Successfully manage and overcome prospect objections
• Understanding a lead’s needs and effectively communicating how Lumens’ brands can meet them
• Defining the pre-sales process and consistently using NetSuite / other technology systems to document prospect interaction ensuring efficient lead management
• Ensure 100% satisfaction with all customers

Key Performance Metrics:

• Meet and exceed leads worked, enrollment & activation targets
• Drive retention / recurring revenue 

Qualifications:

• Previous experience with the design, home furnishing or lighting industries is preferred
• Four-year degree or relevant work experience
• Excellent verbal and written communication skills with attention to detail
• Previous sales and/or Business Development experience required, particularly in outbound / sales development
• Consistent measurable over-achievement in past experiences
• High-energy, passionate, friendly, and a positive attitude
• Technically-savvy: Familiarity with NetSuite, SalesLoft, and other tech systems is preferred
• Entrepreneurially driven and capable of advising best practices
• Ability to forge strong business relationships over the phone
• Competitive and rigorously focused on results
• Understands e-commerce and retail
• Resourceful and self-driven with strong work ethic
• Strong analytical skills – able to organize data to identify opportunities
• Strong negotiation skills
• Excellent verbal and written communication skills
• Sales and service mindset 
• Loves design, real estate, or consumer products

 

Location: Sacramento, CA

Compensation: $17-19 + Commission
Benefits: access to health & other benefits + 401K + 3 weeks annual paid time off